Terms of Service

These terms govern your use of LeadsLockAI. By signing up for an account or starting a trial, you agree to them. If you do not agree, please do not use the service.

The service

LeadsLockAI is a subscription software service that runs an AI lead response assistant for local service businesses. The service covers a website chat widget, lead qualification through natural conversation, lead notifications to the business owner, and a dashboard for reviewing conversations and leads. Subscription tiers are C$197, C$297, and C$497 per month. Prices are in Canadian dollars unless checkout clearly states otherwise.

Subscription, billing, and cancellation

• New accounts start with a 14-day trial. A payment method is required to start the trial. You will only be charged if you do not cancel before day 14.
• After the trial, your card is charged monthly on the same day of the month as the original signup, until you cancel.
• You can cancel any time from the dashboard or by emailing support@leadslockai.com. Stripe's billing portal shows when cancellation takes effect before you confirm it. Charges already initiated, refunds, and access after cancellation follow the confirmation shown there and applicable law.
• Refunds outside of the trial are handled case by case. If something on our end broke and you lost leads as a result, contact us and we will make it right.

Acceptable use

You agree not to use LeadsLockAI to:

• Send spam or messages that violate privacy or anti-spam law in your jurisdiction.
• Harass, defraud, or impersonate any person or business.
• Automate scraping, harvesting, or unauthorized data collection from other businesses or their customers.
• Resell or white-label the service without our written agreement.

If we believe an account is being used to break these rules, we may suspend or terminate it.

Service availability

We do not guarantee uninterrupted service. The product depends on third-party providers (Vercel, Supabase, Groq, Stripe), and downtime in any of them may affect ours. Planned maintenance is communicated by email when feasible.

Phone and SMS compatibility

The current standard service is website chat unless checkout or a written order expressly includes phone or SMS features. Any future phone or SMS setup depends on the exact number, carrier, and line type. We do not guarantee that every number supports same-number automated texting or that the carrier, SIM, calling app, voicemail, forwarding, or texting number can always remain unchanged. We explain the verified setup and obtain approval before making a customer-visible change. See our Phone Compatibility Policy.

Limitation of liability

LeadsLockAI is provided on an "as is" basis. To the maximum extent allowed by law, our total liability for any claim arising out of the service is capped at the total subscription fees you paid in the three months immediately preceding the event giving rise to the claim. We are not liable for indirect, consequential, or lost-profit damages.

Customer data ownership

As between you and LeadsLockAI, you retain your rights in business data and lead data submitted through the service. You authorize us to process it to provide, secure, and support the AI assistant and dashboard. You can request a data export by emailing support@leadslockai.com. Retention and deletion are described in the Privacy Policy.

Termination

You may terminate your account at any time as described above. We may suspend or terminate an account for non-payment after a 14-day grace period, or immediately for a material breach of these terms (for example, spam or abuse). On termination, the data deletion timeline in the Privacy Policy applies.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Any dispute that cannot be resolved informally will be heard in the courts of Ontario.

Changes to these terms

We may update these terms as the product or the law evolves. For material changes, we may notify account owners through the service or by email. Continued use after a change takes effect means you accept the updated terms.

Contact

Questions about these terms? Email support@leadslockai.com.